Frequently Asked Questions

All Melbourne suburbs and surrounding areas. We offer on-site service across metro Melbourne and remote support Australia-wide.

Monday–Saturday 8am–6pm. Emergency support available after hours — call 1300 800 699.

No — we come to you. On-site service at your home or office. Remote support also available for many issues.

Yes. TechTemple holds full public liability insurance and all technicians are police-checked.

Call 1300 800 699, email info@techtemple.com.au, or use the contact form on our website. Same-day bookings available.

Most repairs are completed same-day or within 24 hours. Complex repairs like data recovery may take 2–3 business days.

Yes. We service all Windows PCs, laptops, and Apple Mac computers.

Yes, there is a standard callout fee which covers travel and the initial diagnosis. This is quoted upfront before any work begins.

Yes — all repairs carry a 30-day workmanship warranty. If the same issue recurs, we'll fix it at no extra charge.

In many cases, yes. We use professional data recovery tools. Success depends on the type and extent of damage — we'll give you an honest assessment before proceeding.

24/7 monitoring, remote support, security patches, antivirus management, backup verification, and monthly reporting.

We offer flexible month-to-month agreements with no lock-in contracts. Discounts are available for 12-month commitments.

Our SLA for managed IT clients is 2-hour response for critical issues and 4-hour for standard requests during business hours.

Yes. We manage licences, users, email, Teams, SharePoint, security settings and more.

We use transparent flat-rate pricing. You'll receive a clear quote before any work begins — no hidden fees, ever.

We accept bank transfer, credit/debit card (Visa, Mastercard), and EFTPOS. Invoices are issued through our client portal.

For larger projects, we can arrange staged payment milestones. Ask about this when getting your quote.

All invoices are available in your client portal at portal.techtemple.com.au — log in any time to view, download, or pay invoices.

We connect to your computer securely using industry-standard remote access software. You can watch everything we do in real time, and you can disconnect at any time.

Yes. We use encrypted connections and never retain access to your system after the session ends. Sessions are fully audited.

Software issues, virus/malware removal, software installation, Microsoft 365 setup, email issues, printer setup, and general troubleshooting — typically 60–70% of issues can be resolved remotely.